Boost-Employee-Engagement

Boost Employee Engagement – 3 Questions to Ask

3 Questions You Must Ask to Boost Employee Engagement to Build a More Positive, Productive and Profitable Organization One of the key ingredients necessary to build stronger customer and workplace relationships involves keeping your employees engaged, motivated and happy. If your employees aren’t happy; employee engagement, productivity, and customer satisfaction will be diminished. In my…

9-Ways-to-Impress-and-Influence-Your-Boss

9 Ways to Impress and Influence Your Boss

Many times we forget that bosses are also human. They are affected by the same emotions, concerns and challenges that we all have. By understanding them and realizing they are people too, we can use the same skills to communicate that we use with co-workers, employees, customers or family members. To get along with your…

7-Ways-to-Handle-Difficult-Conversations

7 Ways to Handle Difficult Conversations

In my keynotes and workshops on “Getting Along with Anyone, Anytime, Anywhere”, one of the questions that ultimately comes up is, “how do I tell someone about a character or behavioral flaw in their personality?” If you work with customers or have co-workers, are a manager, coach, or care about your friends, there will come…

12-Conversation-Crushers

12 Conversation Crushers

To build rapport, relationships and to connect with customers, co-workers family and friends it’s important to watch what you say and how you say it. Poor conversation skills can derail teams, cause leaders to lose respect, destroy customer relationships, lose sales, and demolish friendships. Here are 12 things to avoid in your conversations. Gossiping –…

120-Proven-Ways-to-Improve-Teamwork

120 Proven Ways to Improve Teamwork

In my teambuilding workshops, one of the exercises I often do is to ask the participants the following questions, “What does good teamwork look like?” and  “What do I need from my co-workers?; What do I need in terms of personal satisfaction?; and What do I need in reference to worthy work in order to…

Dial-Down-the-Overblown-Ego

Dial Down the Overblown Ego

How often have you heard that our favorite topic is ourself? This is certainly true but a few people go overboard. We call them egocentric. At a neurotic level, they become narcissistic. This comes from the Greek character Narcissus who fell in love with his own reflection in a pool of water and remained there,…

3-Questions-You-Must-Ask-to-Build-a-More-Positive-Productive-Profitable-and-Joyful-Organization

3 Questions You Must Ask to Build a More Positive, Productive, Profitable and Joyful Organization

One of the key ingredients necessary to build stronger customer and workplace relationships involves keeping your employees engaged, motivated and happy. If your employees aren’t happy; employee engagement, productivity, and customer satisfaction will be diminished. In my teambuilding workshops one of the first things we do is to find out what employees want. Below is…

To-Be-The-Best

To Be The Best

“To be the best, you’ve got to beat the best. That’s all there is to it.” –   Adam Vinatieri As a writer I expound on certain events to bring metaphorical significance to different walks of life. Such is the extended purpose of the media. Unfortunately, there are a lot of people with a lot of…

Why-Appreciation-Matters

Why Appreciation Matters

The deepest principle in human nature is the craving to be appreciated. – William James A story is told that Napoleon’s genius had been attributed to many things, but above all, he was a superb natural leader of men. Like any wise leader he was aware that his own success would have been nothing had…

How-Well-Do-You-Get-Along

How Well Do You Get Along?

One of the most important keys to success in your personal and professional life will be determined by your ability to get along with others. Below is a quiz I provide to people at my workshops as well as to those I coach. Take the quiz and see how well you do. Also have your…

Leadership-Malpractice

Leadership Malpractice

I was teaching a session to front line leaders this past week on how to coach, confront and correct employees when there is a gap between expected behavior and performance and the actual behavior and performance. Understandably, confronting and correcting conversations are not easy on the leader or the employee which can result in procrastination,…

7-Ways-to-Pinpoint-and-Overcome-Any-Problem

7 Ways to Pinpoint and Overcome Any Problem

“The problem is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem” When a problem arises, what exactly is causing it? Sometimes, it’s obvious. At other times, something is undeniably in the air and the atmosphere is heating up, creating tension and short fuses, yet you’re…

5-Ways-to-Deal-with-Know-it-Alls

5 Ways to Deal with Know-it-Alls

Their name says it all. They believe they have all the right answers and know what’s best for everyone. The problem is deep down, they know that they really don’t know it all; their behavior is a cover-up for their feelings of inadequacy. They pretend to know everything; being right makes them feel validated, which…

50-Ways-to-Creating-Enduring-Connections

50 Ways to Creating Enduring Connections

Wouldn’t you agree that life is about quality connections? Our success, happiness, and well-being are largely the by products of our ability to get along well with others and cultivate positive relationships. Below is a checklist of the active ingredients in creating enduring connections. These are from the book, “Get Along with Anyone, Anytime, Anywhere…