Stressing Metrics Has a Downside
A client organization of mine has a culture that values measuring everything. This makes good business sense.…
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Organization Intelligence
From your workforce to your customers, organizations need to cultivate and develop relationships that transcend the transaction. Developing the potential of employees and mapping the customer experience are critical to business growth. Understanding and assessing human behavior has never been more important than it is today.
Pay me more, please: Effort vs. Results
Over the years, many employees have expressed unhappiness when they receive an “average” pay increase. My first…
Commit or Omit?
The vast majority of bosses don’t intentionally want to make employees miserable – usually it happens completely…
What’s Wrong with Being Right?
Based on the book, “Get Along with Anyone, Anytime, Anywhere” by Arnold Sanow and Sandra Strauss, standing…
Job References DO count – never burn a bridge!
This week, I’ve had several scary job reference requests. Three out of four had an unhappy ending. So do job…
Supervisor – Salt, Sugar or Spice?
Salt has two primary functions related to food: Preservative and Seasoning. Many people, me included, find that…
Fear and Managers’ Fears
You seldom hear the word “fear” in management development workshops. Of course the word is not welcome…
Supervisor Stories: Duelling staff, who to believe?
Ever have a dilemma in your office where two employees are having a clash? Where you trust…
Transparent or need to know basis?
How much information should a leader really share with employees? Some bosses are like Col. Jessup played…
7 Ways to Pinpoint and Overcome Any Problem
“The problem is not that there are problems. The problem is expecting otherwise and thinking that having…
Do your employees have clear expectations?
They say that employees vote with their feet. Research tells us a high percentage of employees leave companies…
Making amends
Should a leader apologize when he or she makes a mistake, or is it a sign of…
Trust the Process
Years ago when I was taking courses from University Associates around how to facilitate groups, a wise…
Employees who feel entitled
What do you do with an employee who thinks she deserves a raise or a promotion but…
Team Process Makes All the Difference
All teams must pay attention to their work: the task, the goal, the things to be done,…
Becoming Multi-Lingual Using The Breckenridge Enneagram
We live in the three-pound universe between our ears, but it’s surprising how little most people know…
Caught in the Chaos?
A manager or supervisor’s job should be easier. After all, as long as you have the right…
Language, Words and Phrases that Destroy Relationships
Certain words and phrases block connections cold and at the same time can make people steaming mad…
Don’t Neglect Team Maintenance
You plan to drive your car from Boston to Denver. It’s a long trip so, before departing,…
Who Am I, Boss or Friend?
This is a huge issue, particularly at the supervisory level and especially when someone is pulled out…