Hot Air and Management: Is There a Connection?
So much of what we call management consists in making it difficult for people to work. – …
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Organization Intelligence
From your workforce to your customers, organizations need to cultivate and develop relationships that transcend the transaction. Developing the potential of employees and mapping the customer experience are critical to business growth. Understanding and assessing human behavior has never been more important than it is today.
When Service is More than A Transaction
I find myself talking about customer service a lot. It’s not simply because I’ve spent the last…
Resume Screening – 5 Easy Tips to Speed Your Selection
There have been several times when I was swamped with hundreds of resumes for a single job…
Leaders, Use Charisma to Your Advantage
JFK, Martin Luther King Jr., Winston Churchill, Mother Teresa. You probably think the only thing they have…
Hiding in Plain Sight
Have you ever worked for a manager who was extra fussy about policies, procedures and doing things…
What’s Your Next Move?
When I hear somebody sigh that life is hard, I am always tempted to ask, compared to…
How to Assess Problem Employees: Will vs. Skill
Do you have a marginally performing employee? Not sure exactly what to do? Should you keep supporting…
How Leadership Impacts Profitability
At a gut level we know that leadership is important and necessary. As I think back over…
The Leader as Authentic Actor
Actors on stage and screen are not genuine. They are fakes. They are playing a part, not…
What Brings Your Team Back on Monday?
On Monday mornings I am dedicated to the proposition that all men are created jerks. – H.…
So, You Think You’re an Above Average Leader?
I have a couple questions for you – How are your driving skills? How smart are you?…
How to Build Great Teams to Get the Job Done
Do you have a complex, large project that simply must not fail? How do you set up…
Managing Prima Donnas at Work
Do you have some employees or co-workers who think of themselves as extra special, indispensible and untouchable?…
Interesting Things Google Does re Its People
I recently attended a presentation by Shannon Deegan, Google’s Director of People. Now, a lot has been…
Three Leadership Lessons from Derek Jeter
I want to give him a big hug. It’s an absolute wonderful accomplishment. – Yankees great Yogi…
Leadership Quotes – Volume 4
A collection of 7 leadership quotes for motivating and inspiring. Please feel free to share the video…
Leadership Quotes – Volume 3
A collection of 7 leadership quotes for motivating and inspiring. Please feel free to share the video…
Tap into your Team’s Natural Leadership: Here’s How
Have you ever watched a highly functioning department accomplish a goal or objective? The secret ingredient…
What Drives Leaders
I recently had the great pleasure of interviewing established business author Dan Pink. One of the questions…
The Maze of our Lives
An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally…