Attention to Detail: 4 Tips to Increase Your Income
Details are the finishing touch that bring back your customers for future business. A colleague of mine…
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Organization Intelligence
From your workforce to your customers, organizations need to cultivate and develop relationships that transcend the transaction. Developing the potential of employees and mapping the customer experience are critical to business growth. Understanding and assessing human behavior has never been more important than it is today.
Employee Performance: Terminate or Rehabilitate?
Today we look at the one or two bottom performing employees you might have on your team…
What's Your Ask/Tell Ratio?
Do you ask your employees as often as you tell them what to do and what you…
Does the Final Score Define You?
The circumstances of life, the events of life, and the people around me in life do not…
Bringing It All Back Home
Last week we revealed a tale of Leadership Lost: A man, who dedicated his life to a…
Is Laziness a Powerful Motivator?
Could laziness be the most powerful motivator of all? And if it is, how can you use…
Action Cancels Fear – Succession Planning Woes
Type in the words ‘succession planning’ into a Google news search. Most likely, you’ll find several articles…
Boost Your Likeability IQ!
Getting people to like you is merely the other side of liking them. -Norman Vincent Peale A…
Lessons from an empty nest
The time has come. I’ve known this day was coming for a very long time and I…
Rest for the Weary
“Rest and motion, unrelieved and unchecked, are equally destructive.” – Benjamin Cardozo A story is told of…
9 Ways Leadership in Business Parallels Life!
Leadership in business often uses the same principles we apply in everyday life. Consider the following…
Oversight – A Tale of Leadership Lost
The CEO prowled the stage like a panther. He had total control of PowerPoint, was animated in…
Decision making waste?
When asked, the majority of executives, managers and supervisors agree that they frequently make decisions, answer questions…
Embracing Managerial Training
I love data. I’m naturally drawn to articles that feature statistics, which is probably why I tend…
Can Trainers Guarantee Results?
This has been a hotly debated issue among those of us who work in the so-called “soft…
The Truth About Troubles
I am an old man and have known a great many troubles, but most of them never…
Pump Up Positive Feelings with Daily Doses of Appreciation
“The greatest humiliation in life is to work hard on something from which you expect great appreciation,…
Don’t be afraid; Do Something
Do Something! I once heard Andy Andrews ask the question if 5 birds are sitting on a…
Negativity Saps Productivity
After nearly five years since my last flight as a private pilot, it felt great to get…
Don’t Clone Yourself
A boss of mine early on in my career had a tough, almost bulldog, style. He was…