Salespeople are often faced with unresolved deals in their pipeline that they normally give up on or persist beyond any reasonable hope. There is a middle ground that is appropriate when you have reached the point of no return, your prospect is stringing you along in that they are taking you down the primrose path,…
DetailsBy David Rock HarperCollins Publishers, 2006 ISBN #978-0-06-083590-3 Reviewed by Ian Cook Managers are default programmed to solve problems. That’s what they are paid to do. That’s what they are good at. And that is how they see themselves, at a subconscious level. So, when an employee comes with a problem, the manager’s knee-jerk reaction…
DetailsAre your employees clear about what you expect from their performance this year? I should be able to come in as a consultant, sit down one-on-one with any individual who reports to you and ask him or her, “What will constitute ‘fully satisfactory’ and ‘outstanding’ performance by you over the current year? Please describe it…
DetailsIt was one of those business trips where I was going to have to be on four planes and deliver the opening keynote for a conference all within 24 hours. In an effort to conserve energy, I hunkered down in the seat of my first flight, turned on my ipod, opened my computer and entered…
Detailsby Bill George with Peter Sims John Wiley & Sons, Inc., 2007 ISBN #978-0-7879-8751-0 Reviewed by Ian Cook How do you become and remain an authentic leader?
DetailsUnbeknownst to most salespeople is the idea that selling is all about getting prospects to make decisions, both small and large. Getting decisions that reach a conclusive “no” or “yes” and getting decisions that allow the prospects the freedom to decide “no,” without the fear of a salesperson’s full frontal counterattack. Therefore, selling isn’t as…
DetailsIsn’t it funny what we assume about leaders in senior positions. They no longer have anything to learn about interpersonal relationships or leadership. They have arrived, proof positive of their skill level! Furthermore, only a fearless few people will give them the honest, useful feedback that self-development requires. The “culture” expects them to be role…
DetailsLet’s face it; everyone likes to get something for nothing, particularly if that something is valuable. What could be more valuable to a salesperson than receiving professional sales training? I mean sales training is something that can impact your wallet for the rest of your selling career. And to get it for free! Does it…
DetailsBy James M. Kouzes & Barry Z. Posner Jossey-Bass, 2006 ISBN #978-0-7879-8296-6 Reviewed by Ian Cook As a leader, would you say one of your goals is to leave a legacy? Based on their observations of leaders over the last twenty years, Kouzes and Posner expect your answer is probably “yes.”
DetailsSmall and mid-sized entrepreneurs, upwardly mobile business professionals and large corporations are increasingly using the services of business coaches to accelerate professional growth by helping them understand their strengths and challenges, achieve goals and objectives, a get results far beyond what an individual can accomplish by themselves. In this economy, however, spending money on a…
DetailsBy John H. Zenger & Joseph Folkman McGraw Hill, 2002 ISBN #0-07-138747-1 Reviewed by Ian Cook “Good leaders…neither they nor their leaders appear to recognize the substantial contribution they could make by moving from being merely good to great”
DetailsIf you’re reading this article, you probably don’t need to. Confused? Good, I got your attention. The people I’m really directing this article to are those who probably got into selling by accident and don’t take it all that seriously. You know the ones. They’re glib, they’re good, and they treat selling like a game…
DetailsRelationship selling is the bedrock for successful selling in the new millennium. However, most salespeople conduct themselves as if they were in a quaint Norman Rockwell painting, building relationships on a smile and a firm handshake, on friendship, on shared mutual interests, common background, charisma, personality and frequency of contact. This quaint, traditional and old…
DetailsEmployee motivation, in my view, is key to creating long term successful companies. While there are no magic bullets out there, here are 9 tips that we’ve gathered over the years that can help any manager improve the motivation of the people working for him or her.
By Margaret J. Wheatley Berrett-Koehler, 2005, ISBN #978-1-57675-317-0 Reviewed by Ian Cook Margaret Wheatley, back in 1992 with her book, Leadership and the New Science, was one of the first writers to bring into mainstream discussion the idea that organizations share a lot of the characteristics of living, self-organizing systems in nature. Large weather systems,…
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