I continue to be amazed by that fundamental truth about living: how we choose to see a situation dictates the choices we–and others–make about it. Take a look at this 2-minute clip that demonstrates it better than any more words I can write. You will be glad you did.
How you choose to deliver feedback on an employee’s performance will have a huge impact on how he/she responds to your message…acceptance, in the spirit of learning, denial, as a victim, or angry counter attack.
How you present to employees a change mandated by you or by upper management will guide whether they come around willingly, begrudgingly, or not at all.