Employee-Recognition-More-frequently-Please-and-Link-it-to-Core-Value

Employee Recognition: More frequently, Please, and Link it to Core Values

Companies are turning to employee recognition as an internal strategy to boost employee engagement and positively impact such metrics as productivity, ROA, ROE, and retention of both employees and customers. For example, companies that have a formal strategic recognition program in place had a voluntary turnover rate (i.e. people choosing to leave) of 14%, vs.…

Onboarding_Make-sure-your-new-hires-are-‘all-aboard’

Onboarding: Make sure your new hires are ‘all aboard’

Remember those first-day of school jitters? You were nervous with anticipation and, as a result, probably slept very little wondering where your classes were and what your new teachers were like (stickler for rules or laid-back and fun)? That’s not even considering all the social issues that arise such as who would be in your…

Developing-Gen-Y-Leaders

Developing Gen Y Leaders

What leadership competencies do newly minted Millenial employees need to develop, from the get go? And what strengths do they, as a cohort, bring to the workplace? We hear so much “gen Y bashing” these days. We hear the stereotypes: unfocused, texting obsessed, ADHD prone, the world owes me recognition and, BTW, I’m pretty well…

Breaking-Points

Breaking Points

Reality is the leading cause of stress among those in touch with it. – Lily Tomlin According to a Greek legend, in ancient Athens, a man noticed the great storyteller Aesop playing childish games with some little boys. He laughed and jeered at Aesop, asking him why he wasted his time in such frivolous activity.…

The-Art-of-Guiding-Expectations

The Art of Guiding Expectations

Surprise is a good thing when followed by the phrase, “Happy birthday!” Otherwise, it’s a negative emotion, and when it happens in a customer-provider relationship, it’s a source of dissatisfaction.  Regardless of what you sell or who you serve, your customer’s expectations need to be met for you to succeed (in their eyes). In fact,…