Do-your-employees-have-clear-expectations

Do your employees have clear expectations?

They say that employees vote with their feet.   Research tells us a high percentage of employees leave companies because they have a problem with their direct supervisor or boss. And, if you ask employees, one of these key frustrations is a lack of clear job expectations.  Imagine assembling a toy for your kids without the diagram/instructions.   Or putting…

Making-amends

Making amends

Should a leader apologize when he or she makes a mistake, or is it a sign of weakness? In the front line leadership course we have two case studies on balancing friendship and leadership. This is a unique situation faced by supervisors and team leaders who have been promoted from within. One case study deals…

Trust-the-Process

Trust the Process

Years ago when I was taking courses from University Associates around how to facilitate groups, a wise instructor, Larry Porter, said these three words: trust the process. I have never forgotten them. They have been my anchor at critical times when in a team building session the conversation seems about to get out of hand.…

Employees-who-feel-entitled

Employees who feel entitled

What do you do with an employee who thinks she deserves a raise or a promotion but there is one thing holding her back – her attitude? Frequently the entitled employee is in a state of denial. Any attempt to confront and correct the attitude is met with contempt. In her own mind, she thinks…

Caught-in-the-Chaos

Caught in the Chaos?

A manager or supervisor’s job should be easier. After all, as long as you have the right people, the right materials, the right information and the right equipment, everything goes smoothly. For most of us this fairy tale scenario only happens on occasion. The rest of the time we are scrambling because one or two…

Who-Am-I-Boss-or-Friend

Who Am I, Boss or Friend?

This is a huge issue, particularly at the supervisory level and especially when someone is pulled out of the work group and promoted to supervisor. It becomes confusing for all concerned, the new boss and the staff. How to act? What to expect from one another? Can we still be friends? How to set new…

Its-the-Same-Stuff-Even-at-Google

It’s the Same Stuff, Even at Google

Google, I’m sure you will agree, is a business built on metrics and analytics. Well, they recently completed an comprehensive, rigorous internal study about what made great managers…at Google. The New York Times article says that Google wanted to build better bosses. Now, that certainly strikes a positive chord for me and boy does it…

5-Ways-to-Deal-with-Know-it-Alls

5 Ways to Deal with Know-it-Alls

Their name says it all. They believe they have all the right answers and know what’s best for everyone. The problem is deep down, they know that they really don’t know it all; their behavior is a cover-up for their feelings of inadequacy. They pretend to know everything; being right makes them feel validated, which…

7-Ways-to-Build-Stronger-Teams

7 Ways to Build Stronger Teams

During a recent teambuilding and communication workshop I delivered one of my clients stated, “50% of all our obstacles to success center around team dynamics.” In other words you can have the best plans, strategies and initiatives, however if everyone is not team oriented, working well together and getting along, it will be difficult at…

Connecting-With-Your-Body

Connecting With Your Body

Since so many of you liked last month’s blog post (Connect In Before You Connect Out) about the importance of authenticity when connecting, I thought I would go a little deeper on the concept of connecting inward before you connect outward.   There really is truth in the age-old wisdom of treating your body as the…

5-Secrets-to-Inspiring-Professionalism

5 Secrets to Inspiring Professionalism

Imagine jumping into a complex, high stakes game without knowing the rules—that’s what thousands do daily as they enter the business world without an introduction to basic professionalism. How does one learn to be professional? Most employees have never been trained on what it means. Sadly, many business problems and failures can be attributed, directly…