Service-based-Leadership

Service-based Leadership

You can start right where you stand and apply the habit of going the extra mile by rendering more service and better service that you are now being paid for. – Napoleon Hill In his book, Waking the American Dream, Don McCullough relates a story about Winston Churchill during World War II. England decided to…

How-to-Resolve-Complaints

How to Resolve Complaints

“As a speaker, trainer, coach and consultant helping companies and organizations to improve customer and workplace relationships one question I always get is, “What are some ways to deal with complaints?” The word “complaint” is loaded with negative connotations. But in fact, complaining does offer an opportunity to set things right. According to Sandra Crowe,…

Sitting-Is-The-New-Smoking

Sitting Is The New Smoking

The above image is taken from a great infographic on Techcrunch. It’s message is simple: The more you sit, the worse you’ll feel.  Recent studies suggest that of all of our bad contemporary habits, sitting all day is a killer.  With the rise of the information age, more of us earn a living sitting down,…

Leading-Through-Barriers

Leading Through Barriers

A hero is an ordinary individual who finds the strength to persevere and endure in spite of overwhelming obstacles. – Christopher Reeve Sports Illustrated columnist Kostya Kennedy wrote a moving tribute recently in honor of Rachael Robinson, the widow of the late baseball Hall of Famer Jackie Robinson. Now 93-years old, Rachael Robinson remains very…

The-Power-Of-One-Audacious-Person

The Power Of One Audacious Person

One of my favorite speaking topics is about the power of one person. One person, or a small group of likeminded individuals, can accomplish anything. Likely, they have more power than mega-organizations, due to their nimbleness and ambition.  One of the greatest impacts a conference can have on an organization is to unleash this type…

Why-Appreciation-Matters

Why Appreciation Matters

The deepest principle in human nature is the craving to be appreciated. – William James A story is told that Napoleon’s genius had been attributed to many things, but above all, he was a superb natural leader of men. Like any wise leader he was aware that his own success would have been nothing had…

Communicate-to-Connect

Communicate to Connect

“Good communicators are open to my ideas. They respect me. They know who they are and what makes them ‘tick’ and they want to know the same about me. They foster my growth while attending to their own. They are proud of their accomplishments and of mine-for our mutual benefit.”  A Get Along seminar participant…

The-Elephant-in-the-Exit

The Elephant in the Exit

A few weeks back Greg Smith published his letter of resignation from Goldman Sachs in the New York Times. There were those who applauded Mr. Smith’s call for human dignity in a professional world turned shark tank. Most of the reaction I encountered, however, spoke of sour grapes. Mr. Smith’s detractors cast him away as…

Change-Management-amp-Communications-ROI-Study-Highlights

Change Management & Communications ROI Study Highlights

Towers Watson recently published their 2011/2012 Change and Communication ROI Study Report. Unlike their four previous reports, which focused solely on communications ROI, in this study they expanded their inquiry to include change management. This study encompassed 604 organizations, six global regions, and more than eight industries, and provided new insight into the role that effective…

The-Forgotten-Role-of-Leadership

The Forgotten Role of Leadership

It’s been an interesting week in the world of NFL free agency. Peyton Manning was excused by his former employer prompting a recruiting frenzy for one of the industry’s top professionals. In the attempt to court this top performer to their organization the San Francisco 49ers and the Denver Broncos were forced to look at…

Vision-Busters

Vision Busters

Vision is the world’s most desperate need. There are no hopeless situations, only people who think hopelessly. – Winfred Newman As the story is told, about 350 years ago, a shipload of travelers landed on the northeast coast of America. The first year they established a town site. The next year they elected a town…