Transform-Your-Culture-Using-Customer-Experience-Change-Agents

Transform Your Culture Using Customer Experience Change Agents

Previously, we had explained the value of incorporating a change agents network as part of your overall change management program. So you can imagine how thrilled I was when Paul Hagen from Forrester contacted me to request an interview for his recent research report titled “How Customer Experience Change Agents Transform Culture.”  I provided Paul with firsthand insights from two customer…

Keep-Your-Customers-Coming-Back

Keep Your Customers Coming Back

In a recent survey titled, why do people give up on your company? it was noted that 68% quit because of an attitude of indifference toward the client by the owner, manager or employee. This indifference comes about because we tend to forget that to stay employed and succeed in our business or organization we…