Friday, December 14, 2018

It's the Same Stuff, Even at Google

Google, I'm sure you will agree, is a business built on metrics and analytics. Well, they recently completed an comprehensive, rigorous internal study about...

Hiding behind your keyboard?

For all the productivity improvements technology has brought us, there is a dark side and it is impacting employee engagement and management...

Four Styles Of Communication

In the book Straight Talk: Turning Communication Upside Down for Strategic Results, Eric Douglas describes four different communication styles: the director, expresser,...

4 Keys to Building Instant Rapport

The foundation for building rapport is based on the exchange of a few basic communication signals. Here are 4 key ways to build instant...

People Just Want to be Noticed…and Appreciated

I came across a quote from Oprah Winfrey, interviewed in the Dec. 26/10 issue of Parade : Everybody just wants to be heard…Do your eyes...

It's Scary How Easily We Slip into Judging Mode

A number of years ago my wife and I attended a workshop on how to facilitate dialogue. The session was led by our colleagues...

Time to Check for Blinders, Manager

I recently read an article by Ezra Klein that made a strong case for not raising the age of eligibility for social security. In...

Trust, Communications, Leadership…and Retention

I've been approached by a prospective client who wants a workshop as part of an internal strategic initiative around communications between the levels. They...

What Makes Other People Tick?

Establishing a sense of congruence or similarity with other people is an important element of building rapport....

How good communications get ruined

You see, telling a story about incentive compensation and creating captivating visuals to convey that information isn’t easy. It requires that we make choices about what information we share. It means that we may have to simplify the message. It may mean changing how we present and what types of communication that we use.

8 Ways to Handle Bullies at Work

Bullies play out their cruel games everywhere. No matter their size, shape, age, or where you find them, bullies are masters of manipulation. To...

Orient Yourself Towards Others And Relieve Pressure In The Workplace

In my new book Leading at Light Speed I talk about the concept of leading through others to relieve pressure in the workplace....