Thursday, December 13, 2018

15 Proven Ways to Deal with Difficult People

People are not necessarily difficult but different. In other words if someone sees things different than us we might think they are "difficult." To...

Poor listener? Listen up

As you might imagine, as a paid expert on communication and leadership, I get some well earned ribbing at home from my wife Robin...

7 Ways to Build Relationships by Boosting Your Humor IQ

You don't have to be a professional comedian to be funny. You just have to have a willingness to look at the lighter side...

Boost Your Likeability IQ!

Getting people to like you is merely the other side of liking them. -Norman Vincent PealeA big factor in how people judge you in your...

The Introvert's Guide to Pain-Free Networking

Let me start by saying that I am not an extrovert, and yet I’ve built my career on networking. It’s opened doors for me,...

Build Lasting Connections for Fortune and Friendships

Building successful, well-tended relationships is a crucial component for manifesting abundance, whether in the form of fortunes, friendships, family connectedness, or other personal or...

Leaders Beware – Your every move is being scrutinized

Ever wondered what it felt like to be a lab rat?  Constantly being observed and tested.  Literally put under the microscope; each action scrutinized....

5 Communication Guidelines to Create Enduring Connections

"Good communicators are open to my ideas. They respect me. They know who they are and what makes them 'tick' and they want to...

Supervisors: How to Handle Confidential Leaks

Have you ever had confidential information leak that reflected on you or your department?One of the worst surprises for a supervisor is having confidential...

Leaders Don’t Allow Tasks to Take Time Away from People

With business demands and the amount of information increasing, it is tempting for managers to hunker down and spend most of their attention...

11 Proven Ways to Manage Prickly Behavior

In the fast paced environment in which we live, we find that many of the relationships we have tend to suffer due to the...

Funny Office Stories: Embarrassing Email Moments

We have all been there – sent an email you regret. How do you handle the aftermath?This happened about a year ago…..I call...

Fear and Managers' Fears

You seldom hear the word "fear" in management development workshops. Of course the word is not welcome anywhere in organizations. It's the "F word"...

Transparent or need to know basis?

How much information should a leader really share with employees? Some bosses are like Col. Jessup played by Jack Nicholson in A Few...

Do your employees have clear expectations?

They say that employees vote with their feet.   Research tells us a high percentage of employees leave companies because they have a problem...

Language, Words and Phrases that Destroy Relationships

Certain words and phrases block connections cold and at the same time can make people steaming madHere are some tips on language, words and...