Dont-Stink-At-Email

Don’t Stink At Email

If you lose readership of your email, your influence wanes at work.  If you misuse it enough, you’ll turn partners into detractors.  If you mismanage it as a resource, you’ll force everyone to do more work and they’ll despise you for it.  To quote TechStars grad and Vanilla founder Mark Sullivan, “Don’t suck at email.”…

The-Best-Teams-Communicate-in-3-Critical-Ways

The Best Teams Communicate in 3 Critical Ways

Research reported by Alex Pentland in the April issue of Harvard Business Review has revealed some interesting new information on effective teams. He and his group deployed “sociometric badges” in teams in 21 organizations. These devices are able to monitor on individual team members’ tone of voice, body language, frequency of initiating and responding, plus…

50-Key-Ingredients-to-Enduring-Connections

50 Key Ingredients to Enduring Connections

In my workshops and training sessions over the last 20+ years on improving customer and workplace relationships  I have found that there are 50 key ingredients that play a major factor in everything from employee engagement, leadership and  team building to customer satisfaction, customer loyalty and sales. To establish excellent customer and workplace relationships and…

Communicate-to-Connect

Communicate to Connect

“Good communicators are open to my ideas. They respect me. They know who they are and what makes them ‘tick’ and they want to know the same about me. They foster my growth while attending to their own. They are proud of their accomplishments and of mine-for our mutual benefit.”  A Get Along seminar participant…

How-Well-Do-You-Get-Along

How Well Do You Get Along?

One of the most important keys to success in your personal and professional life will be determined by your ability to get along with others. Below is a quiz I provide to people at my workshops as well as to those I coach. Take the quiz and see how well you do. Also have your…

Poor-listener-Listen-up

Poor listener? Listen up

As you might imagine, as a paid expert on communication and leadership, I get some well earned ribbing at home from my wife Robin because of my poor listening skills as a husband and father. Once I made the comment that she just didn’t pay me as well as my client’s did for me to…

Boost-Your-Likeability-IQ

Boost Your Likeability IQ!

Getting people to like you is merely the other side of liking them. -Norman Vincent Peale A big factor in how people judge you in your interactions, meetings, transactions and presentations is based on your likeability or perceived likeability. Theodore Roosevelt stated, “The most important single ingredient in the formula for success is knowing how…

Build-Lasting-Connections-for-Fortune-and-Friendships

Build Lasting Connections for Fortune and Friendships

Building successful, well-tended relationships is a crucial component for manifesting abundance, whether in the form of fortunes, friendships, family connectedness, or other personal or professional treasures. Getting along skillfully with people colors your world with a vibrant network of connections, enriching your relationships with a never-ending collection of infinite rewards. Cultivating enduring connections requires an…