42-Tips-for-Masterful-Presentations

42 Tips for Masterful Presentations

Here is a compilation from my presentation skills training workshops and one to one coaching sessions of what is involved in delivering an excellent presentation. Whether you are presenting at a staff meeting, conference, briefing, oral proposal or in a one to one meeting, the following are the keys to success. Practice… Practice … Practice…

Boost-Employee-Engagement

Boost Employee Engagement – 3 Questions to Ask

3 Questions You Must Ask to Boost Employee Engagement to Build a More Positive, Productive and Profitable Organization One of the key ingredients necessary to build stronger customer and workplace relationships involves keeping your employees engaged, motivated and happy. If your employees aren’t happy; employee engagement, productivity, and customer satisfaction will be diminished. In my…

9-Ways-to-Impress-and-Influence-Your-Boss

9 Ways to Impress and Influence Your Boss

Many times we forget that bosses are also human. They are affected by the same emotions, concerns and challenges that we all have. By understanding them and realizing they are people too, we can use the same skills to communicate that we use with co-workers, employees, customers or family members. To get along with your…

3-Options-for-Handling-Difficult-Situations

3 Options for Handling Difficult Situations

We have the power to choose what we do when situations are difficult and connections fray. Knowing that we always have choices gives us the power to take control. Throughout our lives, we’ll mix and mingle with plenty of people- the outraged and the obstinate, the belligerent and the bothersome, the annoying and the agitated,…

7-Ways-to-Handle-Difficult-Conversations

7 Ways to Handle Difficult Conversations

In my keynotes and workshops on “Getting Along with Anyone, Anytime, Anywhere”, one of the questions that ultimately comes up is, “how do I tell someone about a character or behavioral flaw in their personality?” If you work with customers or have co-workers, are a manager, coach, or care about your friends, there will come…

Do-You-Want-to-Be-Right-or-Happy

Do You Want to Be Right or Happy?

Based on the book, “Get Along with Anyone, Anytime, Anywhere” by Arnold Sanow and Sandra Strauss, standing firm on the hallowed grounds of “rightness” is a dead-wrong approach for connecting with others. It smacks of arrogance and alienates. The need to “be right” gets in the way of winning the acceptance, appreciation, and respect of…

12-Conversation-Crushers

12 Conversation Crushers

To build rapport, relationships and to connect with customers, co-workers family and friends it’s important to watch what you say and how you say it. Poor conversation skills can derail teams, cause leaders to lose respect, destroy customer relationships, lose sales, and demolish friendships. Here are 12 things to avoid in your conversations. Gossiping –…

5-Proven-Ways-to-Deal-with-Conflicts

5 Proven Ways to Deal with Conflicts

In my workshops,training sessions and coaching on communication, emotional intelligence, people skills and team building, I find that one of the key factors that gets in the way of companies and organizations being positive, productive and profitable involves how they deal with conflict. In this article, we will explore why conflicts start and how to…