Dialing-the-Ego-Just-Right

Dialing the Ego Just Right

Ego Problem #1 You’ve seen this individual many times. The employee who regularly shares with you how great he (she) is, what a terrific job he is doing (“I just made an awesome presentation.”), how much he knows (“Sorry to correct you but the research on this says…”). He refutes or deflects constructive feedback (“No,…

Are-You-A-Believer

Are You A Believer?

It’s okay to let those you lead outshine you, for if they shine brightly enough, they reflect positively on you. – Billy Hornsby Last year MarketTools, Inc. conducted a survey on employee satisfaction. The results revealed that most employees may not feel appreciated. Nearly 50 percent of employees surveyed have considered leaving their jobs. And…

21-Awesome-Ways-to-Show-Appreciation

21 Awesome Ways to Show Appreciation

One of the key ways to improve customer and workplace relationships, is by showing appreciation. Here is a list of 21 ways that have been used by attendees at my presentations and workshops on building a more positive, productive and profitable organization. Awesome Acts Appreciated Anywhere “Too often we underestimate the power of a touch,…

Stop-Making-Excuses

Stop Making Excuses

Last week I was 10 minutes late for an important meeting across town. Rather than offering up an explanation (LA traffic), I simply said, “I’m sorry for being late.” Then, watching the time, I finished up the meeting on time.  While many might think that the explanation excuse is helpful, it’s actually a waste of…

4-Reasons-Why-You-Need-Patience...Right-Now

4 Reasons Why You Need Patience…Right Now!

It is not necessary for all men to be great in action. The greatest and sublimest power is often simple patience. – Horace Bushnell A recent story in Business Management Daily about the success of online shoe retailer Zappos brought my attention back to one of leadership’s most needed and personally challenging virtues – patience.…

The-Blessing-of-Plan-B

The Blessing of Plan B

Most people go to their grave with their music still inside them – George Bernard Shaw In Bits & Pieces a story is told of Antonio; an Italian boy who loved music, but whenever he tried to sing the music that was in his heart, it came out so badly that all his friends laughed…

Step-into-Your-Leadership-Strengths

Step into Your Leadership Strengths

I was working with a coaching client recently, “unpacking” the results of his Leadership Circle Profile (360˚ feedback assessment). While his profile was very positive–he is doing well as a leader–I was struck that on several less desirable factors (e.g. Passive, Critical, Arrogance) he scored himself high while his employees saw him as low, not…

3-Questions-You-Must-Ask-to-Build-a-More-Positive-Productive-Profitable-and-Joyful-Organization

3 Questions You Must Ask to Build a More Positive, Productive, Profitable and Joyful Organization

One of the key ingredients necessary to build stronger customer and workplace relationships involves keeping your employees engaged, motivated and happy. If your employees aren’t happy; employee engagement, productivity, and customer satisfaction will be diminished. In my teambuilding workshops one of the first things we do is to find out what employees want. Below is…

Remembering-the-7-Habits

Remembering the 7 Habits

I am sure Leaders Beacon will be afloat with memorials to the Great Stephen Covey. For those who are unaware, Mr. Covey author of “The Seven Habits of Highly Effective People”, has died in a cycling accident outside of Provo, Utah. I was introduced to Stephen Covey in my leadership class at Arizona State University. I…