You start your day by hitting snooze twice, you yell in traffic, and your heart pounds as you approach the office door. It starts and ends with your boss and his/her ability to instill confidence in you! …Reset…. You leap out of bed ready to attack the day, rock out to the radio on the…
They are happy men whose natures sort with their vocations – Francis Bacon According to a survey reported on in People Management (http://bit.ly/MmCPet) the number of employees who are ‘proud’ to work for their organization has fallen from almost half of workers at the start of 2012 to just two-fifths. A survey of 1,114 office…
How often have you heard that our favorite topic is ourself? This is certainly true but a few people go overboard. We call them egocentric. At a neurotic level, they become narcissistic. This comes from the Greek character Narcissus who fell in love with his own reflection in a pool of water and remained there,…
A warm smile is the universal language of kindness. – William Arthur Ward An entry in Reader’s Digest relates the story of an individual calling for information about one of his credit cards. He stated, “I got the following prompt: ’Please enter your account number as it appears on your statement.’ Then the system said,…
It is safe to say we were all inspired by the 2012 Olympic games. None more so than the 70,000 volunteers who gave their time to ensure the event was safe and efficient. Who wouldn’t want to be part of a worldwide extravaganza where each nation sends their most gifted athletes to represent their flag.…
In our lives, we get feedback from others. Positive, negative and befuddling. It’s too easy to let that feedback become part of our self-image, personally or even as an organization. That’s a huge mistake, because often, feedback/criticism/stereotyping is just one glimpse into the fabric of who/what you are. It’s just an opinion. One of my…
Ego Problem #1 You’ve seen this individual many times. The employee who regularly shares with you how great he (she) is, what a terrific job he is doing (“I just made an awesome presentation.”), how much he knows (“Sorry to correct you but the research on this says…”). He refutes or deflects constructive feedback (“No,…
It’s okay to let those you lead outshine you, for if they shine brightly enough, they reflect positively on you. – Billy Hornsby Last year MarketTools, Inc. conducted a survey on employee satisfaction. The results revealed that most employees may not feel appreciated. Nearly 50 percent of employees surveyed have considered leaving their jobs. And…
One of the key ways to improve customer and workplace relationships, is by showing appreciation. Here is a list of 21 ways that have been used by attendees at my presentations and workshops on building a more positive, productive and profitable organization. Awesome Acts Appreciated Anywhere “Too often we underestimate the power of a touch,…
Last week I was 10 minutes late for an important meeting across town. Rather than offering up an explanation (LA traffic), I simply said, “I’m sorry for being late.” Then, watching the time, I finished up the meeting on time. While many might think that the explanation excuse is helpful, it’s actually a waste of…
How many of your employees are simply not engaged any more? Are there some who seem to just be going through the motions of their job? Yeah, they show up every day. They do the essential tasks. They don’t miss deadlines or cause any major screw ups. But something is clearly missing. The spark has…
Leadership is the capacity to translate vision into reality – Warren G. Bennis One of the emerging stars of the 2012 London Olympic Games is Gabby Douglas. If you missed her performances with her teammates, the Fab Five, you missed quite a show. Douglas won the gold medal in the all-around contest and in the…