Dale Carnegie who wrote the book, “How to win friends and influence people” shared how he won a major sale by making himself memorable in a positive way. While sitting at dinner he started talking with a gentleman at his table. The man at his table spoke for four hours while only allowing Dale Carnegie…
I can’t stand it when a manager, hearing me broach the importance of building trusting relationships with their employees, blurts out the tired old term, touchy-feely. To dismiss the complex role of relationships in fostering sustained high performance is to just not get it as a leader in the 21st century. In a recent posting…
Only a life lived for others is a life worthwhile – Albert Einstein In a column for Success magazine (http://bit.ly/ZeyOzV) , John Maxwell shares a story about a picture of his son taken with Mother Teresa. Maxwell had sent him to India for a month so he could see the world as it was,…
Then all the reindeer loved him as they shouted out with glee, Rudolph the Red-nosed reindeer, you’ll go down in history!– Robert L. May For many years, the story goes; Montgomery Ward department store in Chicago purchased and gave away coloring books as a promotional during the Christmas season. In 1939, company executives wanted to…
Strength and growth come only through continuous effort and struggle – Napoleon Hill If you are like me you have heard this statement a thousand times over. And like me, you may have had your struggle with it. The statement has always been presented with good motives usually coupled with a strong dose of motivation.…
The best morale exists when you never hear the word mentioned. When you hear a lot of talk about it, it’s usually lousy. – Dwight D. Eisenhower Two recent studies have put the spotlight back on employee-employer relations and more specifically the issue of performance and morale. The two separate reports combine to give us…
Recently, consulting firm Emergent partnered with a Fortune 500 apparel company to undertake the biggest business transformation in the company’s history. Below is a mini case study that provides insights from that project. Building upon its solid performance in 2012, the company chose to implement a new global structure designed to fuel its long-term, international growth. The project…
Consider the following two versions of feedback given by a boss, in response to an employee leaving errors in an important report for the Board: “I’ve gone over your report and found you didn’t include the sidebar paragraph that explains Figure 6 on page 18. Please add it in right away and get the revised…
Every person you meet is better at something than you are – Robert A. Cook Last year on a whim I had the opportunity to be an “extra” on the Lifetime TV series Army Wives which is filmed where I live in Charleston, SC. I was excited about this opportunity to make an appearance on…
As a young man, I was drawn to the sport of wrestling. I started at a very young age and practiced through my college life. I have medals and messed up ears to prove it. I liked wrestling because there was a degree of personal accountability unlike any other sport. The wrestling team worked out…
It seems to be a “no brainer” that better mid level managers and supervisors will, by the way they lead their people, yield better results. Yet this relationship has been very little researched, formally and academically. A study published in August, however, does shed some light on this. It is available through the (U.S.) National…
In my workshops,training sessions and coaching on communication, emotional intelligence, people skills and team building, I find that one of the key factors that gets in the way of companies and organizations being positive, productive and profitable involves how they deal with conflict. In this article, we will explore why conflicts start and how to…
Go confidently in the direction of your dreams. Live the life you have imagined. – Henry David Thoreau The year was 1947 and to date no one had broken the sound barrier. Most believed that it could not be done. Some argued that the sound barrier was a literal wall that once hit at 760…
Recently I spent two days teaching front-line managers in an installation service company how to have effective conversations around job performance. The training included an approach that was new to the managers and thus involved for them a new way of thinking. Instead of telling, they were to do a lot more asking of questions…
In my teambuilding workshops, one of the exercises I often do is to ask the participants the following questions, “What does good teamwork look like?” and “What do I need from my co-workers?; What do I need in terms of personal satisfaction?; and What do I need in reference to worthy work in order to…
Thanksgiving is when one species ceases to gobble and another begins. – R.E. Marion A story is told of two men who were walking through a field one day when they spotted an enraged bull. Instantly they darted toward the nearest fence. The storming bull followed in hot pursuit, and it was soon apparent that…
So let’s say there is a skills gap in your company. If budgets allow, your first inclination might be to hire someone from outside the company to close that gap. After all, there are some people who know how to look great on “paper”, and a stunning resume can make any company leader salivate over…
A Vice President I worked for years ago, reflecting on her rise to the C Suite, stated that she thought it was more stressful to be a middle manager than an executive. The difference, she said, is the senior leader has more autonomy over things than do managers further down in the hierarchy. We know…
The endless assortment of messages, feelings, and attitudes we bring from our past into our present influences how we see ourselves. It also directly impacts our ability to relate to others. While growing up, we learned to judge ourselves and our capabilities based on how others saw us. Whether their judgments were complimentary or condemning…
Prayer does not change God, but it changes him who prays – Søren Kierkegaard The stated mission of the United States Military Academy is to “educate, train and inspire the Corps of Cadets so that each graduate is a commissioned leader of character committed to the values of Duty, Honor, Country and prepared for a…