When we head to the amusement park, a favorite game is Whack-a-mole where the little critters stick their heads up and you try to whack them with a mallet. The person with the highest score wins a prize. Management and supervision can be like playing a never-ending game of whack-a-mole except there usually is no…
I am a fan of the theory and research linking one’s level of adult development to one’s effectiveness as a leader. One of the hallmarks of more highly developed human beings (and bosses too, of course, they being humans and all) is their degree of in-the-moment self-awareness. Let’s look at just three levels of awareness:…
“Never interrupt someone doing what you said couldn’t be done.” –Amelia Earhart The book, The World’s Worst Predictions, records some of the worst predictions ever made in history. Among some of the more notable bad predictions include how in 1773, King George II said that the American colonies had little stomach for revolution. Another reveals…
Details are the finishing touch that bring back your customers for future business. A colleague of mine manages nearly forty commission sales people. The “best of the best” make huge income and are revered in the top 100 of a large, multinational company. What is their secret? Make the customer feel special – like…
Today we look at the one or two bottom performing employees you might have on your team or in your company. It could be job performance related or it could be negativity or behavior problems. Can they be ‘fixed’ or should you let them go and move forward with hiring a replacement? An HR Manager…
Do you ask your employees as often as you tell them what to do and what you think? In my experience, most managers don’t, not even close. Elsewhere in my blog (Build Best Bosses) I have offered four reasons why this is so. But if you have no answer to the above question, I invite…
The circumstances of life, the events of life, and the people around me in life do not make me the way I am, but revel the way I am. – Sam Peeples, Jr. In a Sports Illustrated story years back, Gary Smith relates the suffering of the late North Carolina State basketball coach Jim Valvano…
Last week we revealed a tale of Leadership Lost: A man, who dedicated his life to a cause he believed in, employed thousands and put his grandchildren’s children through college. And yet, if you walked out of college on to his team you might be met with less vision and a whole lot of limitations.…
Could laziness be the most powerful motivator of all? And if it is, how can you use this to your advantage? As a people watcher have you ever noticed that the majority of people gravitate to the easiest way of accomplishing a task? Instead of being aggravated as a manager or supervisor, perhaps you should…
Type in the words ‘succession planning’ into a Google news search. Most likely, you’ll find several articles discussing succession planning, or lack thereof, at Apple, Inc. Now, I don’t mean to pick on Apple here, but the issue of succession management appears to serve as a constant woe to Apple stakeholders and the company’s board.…
Getting people to like you is merely the other side of liking them. -Norman Vincent Peale A big factor in how people judge you in your interactions, meetings, transactions and presentations is based on your likeability or perceived likeability. Theodore Roosevelt stated, “The most important single ingredient in the formula for success is knowing how…
“Rest and motion, unrelieved and unchecked, are equally destructive.” – Benjamin Cardozo A story is told of a man who challenged another to an all day wood chopping contest. The challenger worked very hard, stopping only for a brief lunch break. The other man had a leisurely lunch and took several breaks during the day.…
Leadership in business often uses the same principles we apply in everyday life. Consider the following life situations: Puppy training: Our family has just acquired a puppy, and our training program has interesting parallels to my past days of supervising in the office. Maintain Consistent Rules – Remain firm and apply the same rules…
The CEO prowled the stage like a panther. He had total control of PowerPoint, was animated in sharing his experience and made the thousands in the conference hall feel as if he was speaking directly to them. The team left the keynote feeling inspired to produce great things, confident in their decision of joining the…
When asked, the majority of executives, managers and supervisors agree that they frequently make decisions, answer questions and solve problems that should be handled at one or two levels below them. By handling these problems, decisions and questions at the wrong level, the organization is experiencing a kind of waste. Wasted talent, reduced quality and…
I love data. I’m naturally drawn to articles that feature statistics, which is probably why I tend to quote them often. With that in mind, I found this encouraging stat the other day: A recent poll of about 100 corporate HR practitioners and leaders reveals that nearly all (98 percent) anticipate maintaining current levels or…
This has been a hotly debated issue among those of us who work in the so-called “soft skills” area. Our clients, understandably so, want a high degree of certainty that their investment in training will generate certain outcomes. In particular, that their trainees will learn and successfully apply the skills taught. And they would prefer…
I am an old man and have known a great many troubles, but most of them never happened. – Mark Twain In Bits & Pieces a few years back a story is told of Somerset Maugham, the English writer, who once wrote about a janitor at St. Peter’s Church in London. One day a young…
“The greatest humiliation in life is to work hard on something from which you expect great appreciation, and then fail to get it.” Edgar Watson Howe During our communication workshops for leaders and managers, we ask participants to write ten positive things about one of their employees. Although some complete the assignment with ease, this…
After nearly five years since my last flight as a private pilot, it felt great to get out flying again with an instructor. It was amazing how much past knowledge came back so quickly. That shows the power of repetition from the original flight training nearly 10 years ago! And speaking of repetition… it seems…