Keep-Your-Customers-Coming-Back

Keep Your Customers Coming Back

In a recent survey titled, why do people give up on your company? it was noted that 68% quit because of an attitude of indifference toward the client by the owner, manager or employee. This indifference comes about because we tend to forget that to stay employed and succeed in our business or organization we…

What-Women-Bring-to-Leadership

What Women Bring to Leadership

The BBC’s Katty Kay and ABC’s Claire Shipman co-authored a book a couple of years back called Womenomics. In it they cite, among other things, a number of companies where the presence of women in among top leadership had a positive effect on the firm’s financial success. For example: Accounting firm Ernst & Young’s research…

Why-Giving-Thanks-Matters

Why Giving Thanks Matters

Thanksgiving is when one species ceases to gobble and another begins.– -R.E. Marion   A story is told of two men who were walking through a field one day when they spotted an enraged bull. Instantly they darted toward the nearest fence. The storming bull followed in hot pursuit, and it was soon apparent that…

Lead-By-Example

Lead By Example

When I was a child, I was often awakened by rumblings in the back of the house while the sun was still down. Occasionally, I would brave the cold air in my Incredible Hulk underwear to see my father suiting up for work. He was up early, home late and always in a suit. I…

Allow-Team-Members-to-Find-Their-Place

Allow Team Members to Find Their Place

Edgar Schein, a titan of the field of organizational development, says in his recent book, Helping, that there are four questions on the minds of new members of any team. While these concerns operate at a subconscious level, nevertheless, any team member must become comfortable with the answers before he or she can relax and…

Dont-Miss-Your-Destiny

Don’t Miss Your Destiny

The real test of a man is not when he plays the role that he wants for himself but when he plays the role destiny has for him. – V´aclav Havel For movie buffs, it is one of the most memorable scenes in movie lore. James Callahan, the lead character in Dirty Harry portrayed by Clint Eastwood,…

Leadership-is-a-Two-Way-Street

Leadership is a Two Way Street

You may remember the quote from Cool Hand Luke, “some men you just can’t reach”.  Being a person of true faith in human connections, this disposition made me feel hopeless. Until I started managing people….. There are people who fit into the category of “uncoachable”. Usually these folks isolate themselves into obscurity and are ushered…