Towers Watson recently published their 2011/2012 Change and Communication ROI Study Report. Unlike their four previous reports, which focused solely on communications ROI, in this study they expanded their inquiry to include change management. This study encompassed 604 organizations, six global regions, and more than eight industries, and provided new insight into the role that effective…
“The greatest humiliation in life is to work hard on something from which you expect great appreciation, and then fail to get it.” Edgar Watson Howe During our communication workshops for leaders and managers, we ask participants to write ten positive things about one of their employees. Although some complete the assignment with ease, this…
I recently attended a “Leadership Briefing” presentation, organized by Leadership Fairfax, which featured two stimulating Towers Watson consultants, Max Caldwell and Jennifer Meder. The latest TW research is revealing that to generate a climate where your employees contribute at a consistently a high level of their capacity, you need more that just “engagement.” You must…