The-Language-of-Leadership

The Language of Leadership

A warm smile is the universal language of kindness. – William Arthur Ward An entry in Reader’s Digest relates the story of an individual calling for information about one of his credit cards. He stated, “I got the following prompt: ’Please enter your account number as it appears on your statement.’ Then the system said,…

A-Way-With-Words

A Way With Words

Words do two major things: They provide food for the mind and create light for understanding and awareness. – Jim Rohn Listed on the Merriam-Webster website is the 2011: The Year in Words. The list reveals defining moments in politics, culture, sports and more that spiked lookups in words because of events in news. A…

Dont-Clone-Yourself

Don’t Clone Yourself

A boss of mine early on in my career had a tough, almost bulldog, style. He was a pragmatic, no nonsense guy. He didn’t have a wide vocabulary and didn’t spend a lot of time talking about concepts. He was super loyal to the company and even more so to the branch of which he…

A-Framework-For-Performance-Management

A Framework For Performance Management

City councils, boards of administrators and other governing systems demand a performance management framework that focuses on what outcomes employees will achieve, and how success is going to be measured. This tool reveals how to construct an integrated performance management framework that takes into account the many different functions which a city or a county…