I’m attending my 3rd conference this week as CEO of Net Minds. Sure, I’ve spoken at 200 conferences over the last decade, but that is not the same thing as attending one as a company team member. I’ve taken it for granted that I know conferences, but in fact, getting ready for this week has…
If the world is cold make it your business to build fires – Horace Traubel In a recent Gallup Business Journal feature, Scott Simmons and Christie Fraser reported on the state of customer service in the hospital industry. Notable in their findings: hospitals try to deliver the best healthcare outcomes and good customer service, but…
A good measure of leadership is to help those who are doing poorly to do well and to help those who are doing well to do even better. – Jim Rohn Chronicled in countless newspapers across the country including ESPN, we were all inspired by the recent act of kindness of high school junior Meghan…
The best way to find yourself is to lose yourself in the service of others – Mahatma Gandhi Perhaps you never heard of him and chances are you never saw him play ball. Last week at the age of 78, he passed away. Jack Twyman enjoyed an 11 year career in the NBA and saw…
A good objective of leadership is to help those who are doing poorly to do well and to help those who are doing well to do even better. – Jim Rohn Last week, for the seventh year, the Hay Group released their findings that identify which organizations have the best leadership practices and what we…
A hero is an ordinary individual who finds the strength to persevere and endure in spite of overwhelming obstacles. – Christopher Reeve Sports Illustrated columnist Kostya Kennedy wrote a moving tribute recently in honor of Rachael Robinson, the widow of the late baseball Hall of Famer Jackie Robinson. Now 93-years old, Rachael Robinson remains very…
In a perfect world, leaders take the blame, but share the credit. Too bad the world is far from perfect. Oftentimes leaders take more than their fair share of credit, but hardly any blame. Why is that? Do leaders think they are invisible to blame but are always responsible for a company’s success? Listen, just…
Your greatest success might be disguised. That was the case for William Wrigley, Jr. You recognize the name from Wrigley chewing gum. What you might not have known is that Wrigley started out as a soap company, using chewing gum as a promotional giveaway inside the box of soap. Perhaps your greatest success is lurking…
Everyone gets stuck in a rut. It happens to us all whether we are presidents, students, managers, baseball players, or stay-at-home parents. We might have days, weeks, or even months, where we feel like we’ve lost our focus, take longer than necessary to achieve goals, or simply become disconnected from our work. It’s not a…
“Our people are the key to our success?” How so very often we have heard executives mouth these words. But then, how very often we have also heard their people mutter words such as, “Oh yeah, well, if we really are the key, how come they don’t… ” Of course, it is true. In this…
How do you measure up? Are you as good as you could be? Do you even know how good you could be? Here’s a way to find out. Research studies on self?monitoring show that people who monitor what they do often become better at it. I don’t know why it works, but research shows that…