Quiet Leadership: Six Steps to Transforming Performance at Work
By David Rock HarperCollins Publishers, 2006 ISBN #978-0-06-083590-3 Reviewed by Ian Cook Managers are default programmed to solve problems. That’s what they are paid to do. That’s what they are good at. And that is how they see themselves, at a subconscious level. So, when an employee comes with a problem, the manager’s knee-jerk reaction…