That which is compensated, is motivated. Nothing more, nothing less. Between my speaking and consulting, I have many opportunities to compare comp plans and the resulting corporate cultures they create. If you want to have a strong customer service culture, for example, you’ll need to aim all compensation plans at achieving it. If you want…
Towers Watson recently published their 2011/2012 Change and Communication ROI Study Report. Unlike their four previous reports, which focused solely on communications ROI, in this study they expanded their inquiry to include change management. This study encompassed 604 organizations, six global regions, and more than eight industries, and provided new insight into the role that effective…
The culture of your organization will either ensure your long term success or potentially leave your organization vulnerable to external threats. An effective culture leads to innovation, agility, great customer service, higher profit margins and high employee engagement. A weak culture creates and reinforces resistance to change, erratic financial performance, high employee absenteeism and turnover,…
Some organizations, especially ones that are more bureaucratic can begin to develop a culture where the punishment for mistakes exceeds the praise for success. Organizations can get bogged down because employees are focused on playing it safe, fearing career-limiting consequences for making mistakes. In sporting terms, they play defense more than offence. This hiding tendency…
Perhaps the single most important part of evaluating an organization’s culture is gaining a clear understanding of the nature, viability, and sustainability of its revenue and funding streams, and the expectations and pressures that are exerted on the organization by customers, competitors, suppliers, regulators, taxpayers, and other forces in the external environment. This article discusses…