The endless assortment of messages, feelings, and attitudes we bring from our past into our present influences how we see ourselves. It also directly impacts our ability to relate to others. While growing up, we learned to judge ourselves and our capabilities based on how others saw us. Whether their judgments were complimentary or condemning…
When you hurt someone’s feelings at work, it’s too easy to try and smooth it over with an attoboy or platitude. But is that really a relationship booster or just a band aid? Most of my keynote talks are about how to create and maintain strong business relationships. Most discussions focus on customer or teammate…
The endless assortment of messages, feelings and attitudes we bring from our past into our present influences how we see ourselves. It also directly impacts our ability to relate to others. Your self image serves as a sieve, filtering every experience and interaction and creates a running inner dialogue. You talk to yourself constantly about…
The endless assortment of messages, feelings, and attitudes we bring from our past into our present influences how we see ourselves. It also directly impacts our ability to relate to others. While growing up, we learned to judge ourselves and our capabilities based on how others saw us. Whether their judgments were complimentary or condemning…
“As a speaker, trainer, coach and consultant helping companies and organizations to improve customer and workplace relationships one question I always get is, “What are some ways to deal with complaints?” The word “complaint” is loaded with negative connotations. But in fact, complaining does offer an opportunity to set things right. According to Sandra Crowe,…
“Good communicators are open to my ideas. They respect me. They know who they are and what makes them ‘tick’ and they want to know the same about me. They foster my growth while attending to their own. They are proud of their accomplishments and of mine-for our mutual benefit.” A Get Along seminar participant…
In a recent survey titled, why do people give up on your company? it was noted that 68% quit because of an attitude of indifference toward the client by the owner, manager or employee. This indifference comes about because we tend to forget that to stay employed and succeed in our business or organization we…
“The Connection Zone is a dynamic balance of energy in which people honor each other’s needs and enjoy the benefits that flow as a result”. – Sandra Strauss Creating the Connection Zone experience is invaluable for short-term interactions to make enduring impressions (as in customer service), as well as for long-term personal and professional relationships,…
“Good communicators are open to my ideas. They respect me. They know who they are and what makes them ‘tick’ and they want to know the same about me. They foster my growth while attending to their own. They are proud of their accomplishments and of mine-for our mutual benefit.” A Get Along seminar participant…
I have been working lately with an organization that serves the homeless population by first finding them a place to live and then attending to their many needs. As with many non-profit enterprises these days, they have their share of frustrations that can tip staff morale down a notch or three: lack of adequate funding,…
So much is changing in our economic and business environment these years, is it any wonder that the nature of leadership is changing too? We’re not talking a new fad, here, folks. Fads come and they go. Leadership—as it is progressively practiced today—is here to stay! If you manage, supervise, direct or formally influence other…