3 Questions You Must Ask to Boost Employee Engagement to Build a More Positive, Productive and Profitable Organization One of the key ingredients necessary to build stronger customer and workplace relationships involves keeping your employees engaged, motivated and happy. If your employees aren’t happy; employee engagement, productivity, and customer satisfaction will be diminished. In my…
Based on the book, “Get Along with Anyone, Anytime, Anywhere” by Arnold Sanow and Sandra Strauss, standing firm on the hallowed grounds of “rightness” is a dead-wrong approach for connecting with others. It smacks of arrogance and alienates. The need to “be right” gets in the way of winning the acceptance, appreciation, and respect of…
One of the key ingredients necessary to build stronger customer and workplace relationships involves keeping your employees engaged, motivated and happy. If your employees aren’t happy; employee engagement, productivity, and customer satisfaction will be diminished. In my teambuilding workshops one of the first things we do is to find out what employees want. Below is…
In my workshops and training sessions over the last 20+ years on improving customer and workplace relationships I have found that there are 50 key ingredients that play a major factor in everything from employee engagement, leadership and team building to customer satisfaction, customer loyalty and sales. To establish excellent customer and workplace relationships and…
Based on the book, “Get Along with Anyone, Anytime, Anywhere” by Arnold Sanow and Sandra Strauss, standing firm on the hallowed grounds of “rightness” is a dead-wrong approach for connecting with others. It smacks of arrogance and alienates.
Employee engagement is all the rage these days. It’s commonly touted as the key to transforming an organization from good to great. When a new organizational effectiveness ‘truth’ comes along there are two common responses.
This question has been studied for decades and no direct relationship has been established. Despite what would seem to be a slam-dunk connection, happier workers don’t necessarily result in a bumped up bottom line. A recent study by researchers at Cornell, however, has mapped a path between the two. It is not a direct route.…
City councils, boards of administrators and other governing systems demand a performance management framework that focuses on what outcomes employees will achieve, and how success is going to be measured. This tool reveals how to construct an integrated performance management framework that takes into account the many different functions which a city or a county…
In a world of increasing stakeholder expectations and decreasing resources, aggressive cost cutting programs have run their course. Where do you turn next? Increasing a company’s revenues and gross margins, and knowing where (and how) to reduce costs without negatively impacting customer satisfaction, employee productivity and morale, or business processes that are working effectively requires…
Using talent management software packages to administer employee performance has suddenly become hugely popular. Within this new-found appreciation of the need to better address the management of human capital is the need to develop the actual talent within that resource pool. According to a recent report titled Human Capital Management: The CFO’s Perspective, sponsored by…