We have the power to choose what we do when situations are difficult and connections fray. Knowing that we always have choices gives us the power to take control. Throughout our lives, we’ll mix and mingle with plenty of people- the outraged and the obstinate, the belligerent and the bothersome, the annoying and the agitated,…
The endless assortment of messages, feelings and attitudes we bring from our past into our present influences how we see ourselves. It also directly impacts our ability to relate to others. Your self image serves as a sieve, filtering every experience and interaction and creates a running inner dialogue. You talk to yourself constantly about…
In my workshops,training sessions and coaching on communication, emotional intelligence, people skills and team building, I find that one of the key factors that gets in the way of companies and organizations being positive, productive and profitable involves how they deal with conflict. In this article, we will explore why conflicts start and how to…
The endless assortment of messages, feelings, and attitudes we bring from our past into our present influences how we see ourselves. It also directly impacts our ability to relate to others. While growing up, we learned to judge ourselves and our capabilities based on how others saw us. Whether their judgments were complimentary or condemning…
Every adversity, every failure, every heartache carries with it the seed on an equal or greater benefit. – Napoleon Hill Lou Holtz shares the story of a blind man who was being led down the street by a guide dog. When they came of the corner of a busy intersection, the dog crossed against the…
The purpose of culture (any culture) is to teach people how to “see” the world. More specifically, organizational culture is created, reinforced, promulgated, and maintained through the powerful See-Do-Get Process® where managers and staff members are “taught” how to see themselves, other people, and the world around them. For example, a customer (Curt) walks into…
They had a momentary pause of puzzlement when I asked them. So, I put the question to my audience again, “What is your current edge for development?” “What do you mean?” they ask. “I mean,” I say, “if you could snap your fingers and instantly improve significantly in one aspect of your work that would…
Price Price is never the real issue for prospects. The real issue is that they may not believe you are worth the price. The reality is that many times your product and service isn’t worth the price. Not because it doesn’t justify itself, but because your prospect doesn’t value it. So instead of constantly fighting…