Q: Do you need special qualifications or education to take these seminars?
A: You do *not* need any special education to attend the Leadership Toolkit seminars. You might be interested in these programs if you are a leader, manager, team leader, HR professional, trainer, or coach and want continuing leadership education from experts.

Q: Will there be time in the online session for questions from the participants?
A: Due to the number of attendees we are expecting there will be a moderator in each session taking questions through the real-time text chat box. The presenter will devote time at special points in the presentation to answer as many questions as possible.

Q: What if I miss the seminar?
A: Don’t worry. If you have a scheduling conflict or any technical problems, you will still get to watch the seminar. We provide all participants with a recording of the seminar on DVD (Computer Use Only)–shipped to you for free.

Q: What are the system requirements?
A: (see below)

• PC-based attendees Required: Windows® 2000, XP Home, XP Pro, 2003 Server, Vista
• Macintosh®-based attendees Required: Mac OS® X 10.4 (Tiger®) or newer

Q: What’s the process for this “online seminar” thing?
A: Please see our Attendee Quick Reference Guide for detailed information about the process of signing-up and viewing a live seminar.

Q: Do I call a phone number to listen to the audio?
A: Please see our Audio Setup page for detailed information about how to listen to our online seminars.

Q: Where can I get immediately answers with problems I’m experience with audio?
A: Please see our Audio Help page for detailed information about solving problems with audio.

Q: What is the refund policy?
A: We have a no questions asked 7-day 100% guarantee policy. If for whatever reason, you are unhappy with a seminar, just contact us within 7 days after your seminar and you will be refunded 100% of the seminar price. No questions asked.

Q: What are my payment options?
A: For the Leadership Toolkit online seminars, Leader’s Beacon provides a secure option for payment:
You can pay with your credit card — VISA, MC, AMEX, or Discover. You will need to enter the Billing Address, Credit Card Number, Expiration Date, and Card Verification Value (last 3/4 digits on your signature strip). We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. 1ShoppingCart, a Web.com brand, handles our shopping cart process. Over 25,000 global businesses, including Leader’s Beacon, use 1ShoppingCart to provide a safe and reliable shopping cart service for customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.

1ShoppingCart values the security of their clients and our customers and, because of that commitment, they were one of the first shopping cart software providers to become PCI/CISP certified. They maintain PCI compliance with ongoing validation and by implementing upgrades and enhancements as needed. 1ShoppingCart provides better security for you by;