Leader's Beacon

In my workshops and training sessions over the last 20+ years on improving customer and workplace relationships  I have found that there are 50 key ingredients that play a major factor in everything from employee engagement, leadership and  team building to customer satisfaction, customer loyalty and sales. To establish excellent customer and workplace relationships and [...]

Read the full story

One of the most important keys to success in your personal and professional life will be determined by your ability to get along with others. Below is a quiz I provide to people at my workshops as well as to those I coach. Take the quiz and see how well you do. Also have your [...]

Read the full story

You don’t have to be a professional comedian to be funny. You just have to have a willingness to look at the lighter side of life. Here are some ideas from the book, “Get Along with Anyone, Anytime, Anywhere” by Arnold Sanow and Sandra Strauss for adding a little humor to your rapport: Use humor [...]

Read the full story

“The Connection Zone is a dynamic balance of energy in which people honor each other’s needs and enjoy the benefits that flow as a result”. – Sandra Strauss Creating the Connection Zone experience is invaluable for short-term interactions to make enduring impressions (as in customer service), as well as for long-term personal and professional relationships, [...]

Read the full story

“The greatest humiliation in life is to work hard on something from which you expect great appreciation, and then fail to get it.” Edgar Watson Howe During our communication workshops for leaders and managers, we ask participants to write ten positive things about one of their employees. Although some complete the assignment with ease, this [...]

Read the full story

Building successful, well-tended relationships is a crucial component for manifesting abundance, whether in the form of fortunes, friendships, family connectedness, or other personal or professional treasures. Getting along skillfully with people colors your world with a vibrant network of connections, enriching your relationships with a never-ending collection of infinite rewards. Cultivating enduring connections requires an [...]

Read the full story

“Good communicators are open to my ideas. They respect me. They know who they are and what makes them ‘tick’ and they want to know the same about me. They foster my growth while attending to their own. They are proud of their accomplishments and of mine-for our mutual benefit.” A Get Along seminar participant [...]

Read the full story

In the fast paced environment in which we live, we find that many of the relationships we have tend to suffer due to the way we deal with various situations. How you handle each interaction determines whether you create bigger problems or reduce or even eliminate them entirely. We also recommend . . .The Organizational [...]

Read the full story

Based on the book, “Get Along with Anyone, Anytime, Anywhere” by Arnold Sanow and Sandra Strauss, standing firm on the hallowed grounds of “rightness” is a dead-wrong approach for connecting with others. It smacks of arrogance and alienates. We also recommend . . .50 Key Ingredients to Enduring ConnectionsBuild Lasting Connections for Fortune and Friendships5 [...]

Read the full story

“The problem is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem” When a problem arises, what exactly is causing it? Sometimes, it’s obvious. At other times, something is undeniably in the air and the atmosphere is heating up, creating tension and short fuses, yet you’re [...]

Read the full story

Back-stabbers also known as back-bitters or back attackers, might seem easy going, even complacent, with a “don’t worry” attitude but don’t let them deceive you. Their strategy is to be nice to your face and act like your best friend, lulling you into a false sense of security that tricks you into revealing information you [...]

Read the full story

The foundation for building rapport is based on the exchange of a few basic communication signals. Here are 4 key ways to build instant rapport. This is based on the book, Get Along With Anyone, Anytime, Anywhere by Arnold Sanow and Sandra Strauss. We also recommend . . .50 Key Ingredients to Enduring ConnectionsHow Well [...]

Read the full story