Leader's Beacon

“As a speaker, trainer, coach and consultant helping companies and organizations to improve customer and workplace relationships one question I always get is, “What are some ways to deal with complaints?” The word “complaint” is loaded with negative connotations. But in fact, complaining does offer an opportunity to set things right. According to Sandra Crowe, [...]

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Front line supervisors and managers can place employees in a prison of performance by affixing a label. Once the label is attached to the person it can prevent the leader from seeing the potential for the individual. If the label is troublemaker, then the supervisor or manager might be reinforcing the very behaviour they would [...]

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They say that employees vote with their feet.   Research tells us a high percentage of employees leave companies because they have a problem with their direct supervisor or boss. And, if you ask employees, one of these key frustrations is a lack of clear job expectations.  Imagine assembling a toy for your kids without the diagram/instructions.   Or putting [...]

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You’re hiring salespeople, right? So, at a minimum, the sales candidate should know how to sell himself. That’s why, when you’ve completed all the rest of the interview and testing process, you should ask what I call the last question, “Why should we hire you?” This gives the salesperson one last opportunity to sell himself [...]

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This hiring tip may seem counter intuitive but it has a lot of merit. Many companies still choose industry experience over sales skills because of the potentially faster ramp-up time and potential business that an industry-seasoned candidate brings to the table. While this is a reasonable assumption, you may be passing up the opportunity to [...]

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Change is one of those funny words. You either love it or loath it. Some people are hardwired for change and embrace it for the new possibilities it brings and others dread it. Like it or not…change has become a way of life for all of us. I find it fascinating how long we put [...]

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Most salespeople understand the concept of the sales funnel. It works just like an ordinary funnel that you might use to transfer liquid from one container to another. We all know that if you stop pouring the liquid into the top of the funnel, fluid stops coming out the bottom. We also know that if [...]

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Most salespeople don’t know when to quit. They don’t know when to quit talking… when to quit selling… and when to quit trying. They talk too much, sell too long and give up too soon. What’s worse, not only do some salespeople give up too soon, they often don’t even get started! In a survey [...]

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I recently had the opportunity to hear author Meg Wheatley speak about her book, Turning to One Another: Simple Conversations to Restore Hope to the Future (Berrett-Koehler, 2002). She reminded me of a very important lesson about the power of community. Senegal, Africa, with a population of 8.5 million, ranks as one of the worst [...]

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