Leader's Beacon

So let’s say there is a skills gap in your company. If budgets allow, your first inclination might be to hire someone from outside the company to close that gap. After all, there are some people who know how to look great on “paper”, and a stunning resume can make any company leader salivate over [...]

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Always treat your employees exactly as you want them to treat your best customers – Stephen Covey In Reader’ Digest a story is told of a factory worker who refused to sign up for group insurance. The problem was no policy could be issued until all employees signed up. Yet he held out stubbornly. The [...]

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That which is compensated, is motivated.  Nothing more, nothing less. Between my speaking and consulting, I have many opportunities to compare comp plans and the resulting corporate cultures they create.  If you want to have a strong customer service culture, for example, you’ll need to aim all compensation plans at achieving it.  If you want [...]

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Over the years, many employees have expressed unhappiness when they receive an “average” pay increase. My first question to them is, “Why should you receive a higher increase than the rest of the group?” The answer? … “Because I have worked harder than anybody else”. We also recommend . . .Apply some pressure, but don’t [...]

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This week, I’ve had several scary job reference requests.  Three out of four had an unhappy ending.  So do job references really make a difference?  Listen to 4 stories and decide for yourself….. In my own experience, the two worst mistakes made during hiring are: We also recommend . . .Emerging Evidence of the Impact of Better BossesBuild [...]

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