A few months ago, we had the wonderful pleasure of spending a day interviewing 11 people at Oak Ridge Hotel & Conference Center to try to uncover their secret – because they have gotten the formula right on employee motivation. Anyone who has ever stepped into their facility outside of Minneapolis can attest to the customer service mentality that every employee exhibits – from the front desk, to housekeeping, to the chefs, groundskeepers, and even in accounting.
There is a definite difference in how the majority of these employees “show up” at their job everyday and how they view and take care of their “guests”. They are truly a company that is doing something right. Here is a quick overview of some of the findings we found:
More than 40 percent of the leaders in our surveys say they spend too little time working with individuals to help them unlock their creative energies. Asking yourself, “Have I found my own creative flow? Am I helping other people find their creative flow?”
Take this free work survey to assess your [...]
In my new book Leading at Light Speed I talk about the concept of leading through others to relieve pressure in the workplace. What do I mean?
Think of flying on an airplane with an open seating plan such as Southwest. You’ve come across an aisle seat. The middle and window seats are [...]
We’ve all lived this before. Sally, the manager, asks her employee Gary to prepare a market analysis report for next week. Gary moans and says he doesn’t think he can do it by then . . . too much work and, besides, why not give it to Sherry who has a marketing background. The manager [...]
I have written before about the “First Five Percent.” That’s my approach to strategic change management that says the quality of the first five percent determines what happens in the rest of the process.
I was in Los Angeles last week, working with a large association, on a strategic plan for their organization. It was the [...]
I worked recently with the Board of Directors of a large public power company. They needed stronger governance systems. I mentioned how efficient boards operate. I broke down our approach.
“With our framework,” I told them, “the board expresses exactly what it wants the organization to achieve in the form of policies. By defining what it [...]
When people ask me to describe our change management model at LRI, I tell them it boils down to three principles.
Principle number one: Focus on the first five percent. To guarantee a successful outcome you must gather champions, set expectations, how extensively you engage stakeholders, and how well you paint a picture for people of [...]
By far the single biggest concern I hear from managers I work with is, “How can I get my people to do more?” Their number one challenge is how to ensure their employees are motivated. For the answer to this question we turn to the sales professional.
Superior salespeople do many things well but one thing [...]
So much is changing in our economic and business environment these years, is it any wonder that the nature of leadership is changing too? We’re not talking a new fad, here, folks. Fads come and they go. Leadership—as it is progressively practiced today—is here to stay! If you manage, supervise, direct or formally influence [...]
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