A few months ago, we had the wonderful pleasure of spending a day interviewing 11 people at Oak Ridge Hotel & Conference Center to try to uncover their secret – because they have gotten the formula right on employee motivation. Anyone who has ever stepped into their facility outside of Minneapolis can attest to the customer service mentality that every employee exhibits – from the front desk, to housekeeping, to the chefs, groundskeepers, and even in accounting.
There is a definite difference in how the majority of these employees “show up” at their job everyday and how they view and take care of their “guests”. They are truly a company that is doing something right. Here is a quick overview of some of the findings we found:
You see, telling a story about incentive compensation and creating captivating visuals to convey that information isn’t easy. It requires that we make choices about what information we share. It means that we may have to simplify the message. It may mean changing how we present and what types of communication that we use.
Think back to a time, and it may even be right now, that you were in a slump, no desire to do a whole lot and not quite sure what will get you going again. It is times like these where looking at the situation from a different perspective can help you get unstuck and [...]
When you walked into the office this morning was the general climate a positive or negative one? It seems that when I speak with my friends and former co-workers that their work environments are increasingly toxic with negativity. Who is responsible for this onslaught of emotional crud? Is it the leaders in the organization, the [...]
Using talent management software packages to administer employee performance has suddenly become hugely popular. Within this new-found appreciation of the need to better address the management of human capital is the need to develop the actual talent within that resource pool. According to a recent report titled Human Capital Management: The CFO’s Perspective, sponsored by [...]
In an era of managing costs in order to grow revenue, it’s not surprising that talent management software and other programs are so popular. These tools attempt to make all areas of human resources, from employee assessments to controlling labor hours, more efficient and productive. A problem arises when top management realizes that these quality-management [...]
Engaged employees demonstrate three characteristics: commitment, involvement and enthusiasm. Employees become engaged when their employers meet their basic needs, create meaningful opportunities to contribute, foster a sense of belonging, and provide chances to learn and grow.* Employee training is likely to be a key factor in the implementation of any organizational strategy aimed at improving [...]
Each person on the planet has their own unique ideas, interests, talents, skills, and motivators. Even twins who share similar DNA have different opinions, interests, and motivators. So if we understand this, why do so many organizations have one set of motivators to try and change the behavior of the masses?
Does anyone else see anything [...]
We all have a drive to bond. The desire to form meaningful, positive relationships with those around us. Research shows that this drive is one of the strongest motivators that we have as humans (see Baumeister & Leary, 1995; Lawrence and Nohria, 2002). Think of the impact that this strong human drive could have on [...]
Employee motivation, in my view, is key to creating long term successful companies. While there are no magic bullets out there, here are 9 tips that we’ve gathered over the years that can help any manager improve the motivation of the people working for him or her.
1. Understand that everyone is motivated differently
We often apply [...]
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