The-Art-of-Guiding-Expectations

The Art of Guiding Expectations

Surprise is a good thing when followed by the phrase, “Happy birthday!” Otherwise, it’s a negative emotion, and when it happens in a customer-provider relationship, it’s a source of dissatisfaction.  Regardless of what you sell or who you serve, your customer’s expectations need to be met for you to succeed (in their eyes). In fact,…

A-Solution-For-Office-Politics

A Solution For Office Politics

Are you tired of the political discussion?  Now that the election is over, there’s nothing left but celebrations and grousing.  Most of us had our fill of it a month ago, but it drags on.  We react by covering our ears, unfriending people and pushing back.  Then we go to work, and a different kind…