Leader's Beacon : Knowledge is Power

Posts From pauleverett

Lessons from an empty nest

    Lessons from an empty nest

The time has come. I’ve known this day was coming for a very long time and I realize that many others have gone before me. The empty nest. Over the

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Don't be afraid; Do Something

    Don't be afraid; Do Something

Do Something! I once heard Andy Andrews ask the question if 5 birds are sitting on a pier and 4 decide to fly away, how many are left? The answer

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When Service is More than A Transaction

    When Service is More than A Transaction

I find myself talking about customer service a lot. It’s not simply because I’ve spent the last 20 years in a customer service position including leading a large customer care

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