As the founder of Emergent (www.EmergentConsultants.com), my team and I provide strategic change and program management consulting to Fortune 500 and midmarket companies. As strategists, planners, and roll-up-the-sleeves implementers, we are exceptional at what we do.
Clients include Walgreens, JetBlue, Lowe’s, Mattel, Gap Inc., and many other names you would know. Typically we partner with project teams, organizational development and HR leaders, and executive sponsors.
Our specialty is complex high-stakes business initiatives involving corporate restructuring, organizational redesign, mergers, technology deployments, process reengineering, and cost-cutting. We enable our clients to accelerate adoption, speed implementation, and realize ROI sooner.
Emergent is the developer three online tools:
--Change Accelerator (www.ChangeAccelerator.com)
--Savvy Transition (www.SavvyTransition.com)
--TransformationReady (www.TransformationReady.com)
We also publish Emergent Journal (www.EmergentJournal.com) and the Emergent Insights newsletter (scroll down the page for a link to subscribe).
My background includes consulting for Booz & Company (now Strategy&), Right Management, and Accenture. Prior to consulting, I served as Director of Marketing for tech company COS, Inc. (a “Facebook" for the scientific research community in the 90s). I contribute to articles for ProjectsAtWork, Forrester, Leadership & Change, TechTarget, N2, and others.
Companies have been served a wake up call in light of the recession and ongoing economic uncertainty. They are being driven to become more efficient while at the same time improving levels of quality and service. As a result, the shared services model is becoming an increasingly popular organizational structure to help achieve business objectives.…
The Business Imperative Everyone has heard the statistic. Two-thirds of all change initiatives fail to achieve their expected business benefits – a statistic that has stayed constant from the 1970s to the present. This failure rate represents billions of dollars in lost productivity, wasted resources, opportunity costs and rework—not to mention the negative impact on…
Deadlines, conference calls, last minute items that pop up, personal commitments—there is a multitude of things that we have to accomplish each day. It is easy to fall into the habit of just crossing things off of our to do list, without being fully present as we get them done. Of course we are physically…
Much is made of delivering value to shareholders. Ask any senior director, manager or member of the board what his or her goal is in the company, and that will be the most likely response. It’s predictable, and it’s a cop-out. More on that in a moment. The term shareholder refers to those who have…
Productivity is becoming more important every day. Fundamentally, it means doing much more with much less. And to be sure, there is scope for making, not only workers, but also the environment in which they work more efficient. You’ve probably noticed, for example, just how many organizations in both the public and private sectors waste…
Do you care if your employees are happy? Does it matter to you if they like what they’re doing? Are you the least concerned that they would rather be working for someone else? Your answers to these questions reveal more than you know. They explain why your employees are or are not productive.1 Did you get that? To look…
Following the Second World War, the allies determined that if the enemy nations were going to be able to make meaningful contribution the world’s economies, then they would have to receive some assistance in rebuilding their manufacturing infrastructure. A particular challenge was to get the Japanese up to a point where they could actually compete…
Whenever volatility occurs in the market, companies start thinking about how to reorganize themselves so that they can cope with those changes effectively. But since they’re trapped by traditional thinking, they tend to recycle old models rather than to create new ones. One such model is matrix; and like so many that have gone before…
Companies like to think of themselves as having up-to-date thinking. They assume they are of the 21st century ilk because they’ve flattened their hierarchies, removed unnecessary levels of management, and empowered their employees. The truth is that many of them are just as traditional as they’ve always been. They still think about how to manage their…
A Metaphor Imagine that you’re competing in a marathon. You’ve been diligently preparing for it for a long time. You’ve trained. You’ve recruited the people that you felt you needed to help you perform at the highest standard possible, and now you’re in that race. But like almost everyone else in this competition, you’re behind. There…
A corporate leader’s job is hardly easy. He or she must efficiently manage employees, account for outside competition, note any changes in the industry landscape and if necessary, profoundly modify the operational model a business should employ. Ironically, most leaders shrug in defiance at such duties due to their seemingly complex nature. However, there are…
Nearly every company revolves around the central idea of team performance. The synergy created by having multiple personalities and motivations can help any project be completed with efficiency and with quality results. Naturally, there are some times when things may not go as smoothly as planned. Indeed, if every effort always resulted in superior results,…
The business world is a different animal than it was 20 or 30 years ago, and for the most part that’s a very good thing. Corporate social responsibility has become a buzz phrase, and many large companies are rising and falling in relation to the way that they treat both their employees and their customers.…
Recently, consulting firm Emergent partnered with a Fortune 500 apparel company to undertake the biggest business transformation in the company’s history. Below is a mini case study that provides insights from that project. Building upon its solid performance in 2012, the company chose to implement a new global structure designed to fuel its long-term, international growth. The project…
Leadership development and succession planning are often seen and treated as separate activities. Yet they really should go hand in hand, or even be thought of as two-sides of the same coin. You can’t have an effective succession plan if you’re not continually identifying and developing high performing, high potential people in your organization, and…
Companies are frequently facing the need to restructure their organizations. Changes in leadership, a shift in strategy, or changing factors within an organization often create the need for reorganizing. Organization design is one of the most powerful tools available to senior managers for shaping the direction of their organizations. “Organization design” is often used incorrectly…
Whether a company promotes a successful candidate from within – appointing someone to a new or lateral role – or selects a candidate from outside the organization, the company has confidence that a new leader’s skills and experience can meet the challenges of the job. However, consider this startling statistic regarding new leaders: estimates of…
We are occasionally asked about mistakes that we see companies make related to organizational change management. In reflecting back over several years and many client engagements, below are the most common mistakes that we have seen. 1) Not Seeking Outside Expertise Rarely do companies have deep change management expertise, though some are seeking to build this…
In this article we will share with you the Threat-Opportunity Analysis, which is a change management tool that helps a project team develop their case for change. We had written previously about how to develop a powerful case for change and why it’s important to have one for your business transformation initiative (e.g., enterprise system deployment, organizational restructuring, downsizing,…
Previously, we had explained the value of incorporating a change agents network as part of your overall change management program. So you can imagine how thrilled I was when Paul Hagen from Forrester contacted me to request an interview for his recent research report titled “How Customer Experience Change Agents Transform Culture.” I provided Paul with firsthand insights from two customer…